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IBM Informix Technical Support
Technical support and customized professional services from
Computer Software Alliance, Inc. (CSA) help enterprise
installations maximize their IBM Informix database performance
and uptime while minimizing costs and overhead.
CSA’s staff of highly-experienced IBM Informix professionals
are well-trained in all levels of database performance and
operation. CSA offers an intermediate choice between full IBM
maintenance/support and hourly services or internal staff.
Support staff are Certified IBM IDS
professionals in IDS 7.x through IDS 9.x,
previous versions are also supported.
(There are no official certifications
provided for non-IBM supported
releases).
Support is provided for every feature of IDS including:
- High Availability Data Replication
- Enterprise Data Replication
- Performance and SQL Tuning
- Multiple Residency
- Instance and OS tuning.
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Computer Software Alliance, Inc. (CSA) offers three
levels of support for IBM's Informix-based products:
Platinum, Gold and Silver. Each level includes 24x7
availability.
Silver Level
- 24x7 access to Certified IBM professionals
with 2 hour minimum response (response is
often less than 5 minutes after the call is
placed).
- We also support all other Informix products
such as SE, SQL, 4GL, Online 5 and
Informix-Gateway
- An initial performance review of all instances
via remote connection
- Annual performance reviews of all instances
as long as support is retained
- Upgrades are not included. Upgrades are
sold as required
Gold Level
All of the Silver Level support plus:
- Emergency contact number for immediate
response to resolution
- Quarterly performance reviews of all
instances via remote connection
- Annual table check including extent analysis,
index utilization, and statistical review for
improved performance
- Upgrades are not included. Upgrades as
sold as required
Platinum Level
All of the Silver Level support plus:
- An individual assigned to your account with
their 24x7 cellular phone number for
personal contact
- Biannual onsite visits for up to one week
each occurrence to provide:
- Table and Index reorganizations
- Training and guidance for optimization
- SQL Training for programmers and users
- Upgrades as released by IBM
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 PDF brochure
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